Privacy Policy

Last updated: December 25, 2025

Introduction

NoKara ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application NoKara ("the App").

Please read this privacy policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use the App.

Information We Collect

Location Data

NoKara collects precise location data to enable the following features:

  • Blackout reporting: When you report a power outage, we collect your precise location to map the blackout accurately
  • Nearby outage tracking: We use your location to show you active blackouts in your area
  • District detection: We determine your district to provide relevant UEDCL announcements and localized data

Location data is collected only when you are using the app and have granted location permissions. You can revoke these permissions at any time through your device settings.

User Account Information

We use Firebase Authentication to manage user accounts. This may include:

  • Anonymous user ID (automatically generated)
  • Device information
  • App usage timestamps

NoKara uses anonymous authentication, which means we do not collect email addresses, phone numbers, or any personally identifiable information unless you choose to provide it through app feedback.

Blackout Report Data

When you report a blackout, we collect and store:

  • Location (latitude and longitude)
  • Timestamp of the report
  • Status (active or restored)
  • Duration (calculated automatically)
  • District name (derived from location)

Technical Data

We may collect technical information about your device, including:

  • Device model and operating system version
  • App version
  • Crash reports and performance data (through Firebase)

How We Use Your Information

We use the collected information for the following purposes:

  • Provide Core Services: To enable blackout reporting, tracking, and viewing community data
  • Location-Based Features: To show you nearby blackouts and detect your district
  • Historical Data: To maintain your blackout history and calculate statistics
  • Improve the App: To analyze usage patterns, fix bugs, and improve performance
  • Community Insights: To aggregate data and show community-wide blackout statistics

Data Storage and Security

Firebase Cloud Firestore

We use Firebase Cloud Firestore to store blackout reports and user data. Firebase is a secure, cloud-based database service provided by Google. All data is:

  • Encrypted in transit using HTTPS
  • Stored on Google's secure servers
  • Protected by Firebase security rules

Data Retention

We retain your data as follows:

  • Blackout Reports: Stored indefinitely to provide historical data and community insights
  • User Account Data: Retained until you delete the app or request account deletion
  • Location Data: Only stored as part of blackout reports, not tracked continuously

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

Service Providers

Aggregated Data

We may share aggregated, non-personally identifiable data publicly, such as:

  • Total number of blackouts in a district
  • Average blackout duration statistics
  • Blackout frequency patterns

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

Your Data Rights

You have the following rights regarding your data:

Access

You can view your blackout history and statistics within the app.

Deletion

You can request deletion of your account and associated data by:

  • Uninstalling the app (this will remove local data)
  • Contacting us at support@nokara.ug to request full account and data deletion

Location Permissions

You can revoke location permissions at any time through your device settings. Note that this will limit app functionality.

Children's Privacy

NoKara does not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@nokara.ug.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by:

  • Updating the "Last updated" date at the top of this policy
  • Posting a notice in the app (for significant changes)

You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Consent

By using NoKara, you consent to this Privacy Policy and agree to its terms.

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